Terms & Conditions

1. The Service

Reelscript lets you upload audio or video recordings, transcribes them, and uses AI models to draft LinkedIn content assets such as carousel slides, posts, hooks, quotes and long-form pieces. Access is provided under the plan you select, including the monthly recording allowance for that plan.

2. Eligibility and your account

• You must be of legal age to enter a contract, and if you use the Service on behalf of an organisation you confirm you have authority to bind it.
• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the limits of your selected plan. You may not reverse engineer the Service, resell or redistribute it, or circumvent technical limits such as recording allowances or file size caps.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use it for any unlawful purpose, or for fraud, spam or harassment;
• upload recordings you do not have the rights to, or that infringe another person's intellectual property or privacy;
• interfere with the security or integrity of the Service, including malware, probing, penetration attempts, automated scraping or unauthorised access;
• generate illegal content, deepfakes or impersonations, hateful or harassing material, malware, or content that sexualises minors;
• attempt to jailbreak, prompt-inject or otherwise bypass the safety controls of the AI models used by the Service.

5. Your content and AI outputs

• You retain ownership of the recordings and other content you upload. You grant us a limited licence to host, store, transmit and process that content solely to provide the Service (including sending it to our transcription and AI subprocessors).
• You are responsible for your prompts and brand voice settings, for verifying the accuracy of generated output before publishing it, and for having the rights to any content you upload.
• As between you and us, you may use the generated output freely, including commercially. Output may not be unique — similar prompts can produce similar results for other customers.
• AI output may be inaccurate, incomplete or misleading. It is not professional, legal, medical or financial advice and must not be relied on without human review.
• We may remove or restrict content, filter or refuse outputs, and suspend accounts where content breaches these Terms. Rights holders can request a takedown by emailing awaugh87@proton.me; repeated or serious infringement leads to account termination.

6. Intellectual property

We retain all ownership of the Service and its intellectual property, including software, prompts, documentation and branding. Nothing in these Terms transfers those rights to you.

7. Payment, subscriptions and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions are billed monthly in advance and renew automatically until cancelled. Payment, billing, tax, invoicing, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Upgrades take effect immediately with proration; downgrades take effect at your next renewal date. Cancelling returns you to the free allowance.

8. Availability and warranties

We work to keep the Service available but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Liability

To the extent permitted by law, our aggregate liability arising out of or relating to the Service is capped at the fees you paid in the 12 months before the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing limits liability for fraud, death or personal injury where the law does not allow it.

You indemnify us against claims arising from your uploaded content, your use of generated output, your unlawful use of the Service, or your breach of these Terms.

10. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service and cancel at any time. You may also permanently delete your account from Settings. Account deletion cancels any active subscription immediately and is not, by itself, a refund request. On termination your access ends; you can export your content beforehand, and we delete or anonymise remaining data as described in our Privacy Notice.

11. Changes to these Terms

We may update these Terms to reflect changes to the Service or the law. Material changes will be communicated by email or in-app before they take effect.

12. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms are governed by the laws of the jurisdiction in which Aaron Waugh is established, and its courts have exclusive jurisdiction.

13. Contact

Questions about these Terms: awaugh87@proton.me.